Incident Management
What Happens After the Alert?
Assign, track, and group alerts through incident management.![Incident Management](/images/screenshots/incident-management.png)
Incidents, Where Alerts Get Resolved
When an alert comes into Tropos Alerts, it typically creates an associated incident. Incidents are what your teams actually work on and provide the following capabilities:
- Incidents can be assigned to teams and team members
- They provide status for improved tracking - New, Acknowledged, Active, Resolved, and Closed
- Incidents can have different priorities which are used for reporting and advanced escalation chain configurations
- Details such as the title or the contents of an incident can be modified
- The incident body uses markdown formatting so that you can add styles to the contents of the incident
- Incidents can have multiple alerts associated with them
We designed the incident screen to give you all the information you need in a single place.
- Quickly check the incident status and who's working on it.
- See not only which user is assigned, but the team's primary, secondary, and tertiary on-call resources so you know who to reach out to.
- Get details on any associated alerts with a simple click.
- We keep detailed history so you know who is changing what.
- View the escalations on the incident to know which team members were contacted, when, and how.